Contact Us

Thank you for visiting guodowld.

Our customer service team can assist with questions relating to products, orders, payments, shipping, returns, refunds, and general website enquiries.

Company Information

Company Name:
HK JIANDONG TRADING LIMITED

Business Address

ROOM H 11, 1/F,
KAISER ESTATE PHASE 2,
NO. 51 MAN YUE STREET,
HUNG HOM, HONG KONG

Customer Service

For customer service enquiries, please use the customer service or contact form available on our website.

Order Enquiries

When contacting us regarding an existing order, please provide:

  • Your order number
  • The contact information used when placing the order
  • A brief description of your enquiry

Providing this information helps us locate and review your order more efficiently.

Returns and Refunds

For questions concerning returns, refunds, exchanges, order cancellations, damaged products, faulty products, or incorrect products, please contact our customer service team before sending any product back.

Shipping Enquiries

We provide free standard shipping.

Our estimated delivery timeframe is:

15–20 days

If you contact us regarding an existing shipment, please provide your order number.

Response Times

We aim to respond to customer enquiries as soon as reasonably possible.

Response times may occasionally be longer during weekends, public holidays, or periods of unusually high enquiry volume.