Shipping Policy

Thank you for shopping with guodowld, operated by HK JIANDONG TRADING LIMITED.

This Shipping Policy explains our order processing, shipping, tracking, and delivery procedures.

Free Standard Shipping on All Orders

We provide:

FREE STANDARD SHIPPING ON ALL ORDERS

Every order placed through our website qualifies for free standard shipping, regardless of the order value, number of products purchased, or delivery destination available at checkout.

No minimum purchase amount, promotional code, membership, or other condition is required.

HK JIANDONG TRADING LIMITED bears the full cost of standard shipping, and customers will not be charged any standard delivery fee at checkout.

Order Processing

Orders are processed after payment has been successfully confirmed.

Processing may occasionally take longer during weekends, public holidays, promotional periods, high order volumes, additional payment verification, or security reviews.

Estimated Delivery Time

Our estimated standard delivery timeframe is:

15–20 days

The estimated delivery period generally begins after the order has been processed and dispatched.

Delivery times are estimates and are not guaranteed delivery dates.

Tracking Information

Where tracking is available, tracking details may be provided using the contact information entered during checkout.

Tracking information may require some time to update after dispatch.

Delivery Delays

Delivery may occasionally be delayed because of:

  • Carrier disruptions
  • Severe weather
  • Customs procedures
  • Public holidays
  • Transportation delays
  • Local delivery issues
  • High shipment volumes
  • Incorrect delivery information

These circumstances may be outside our reasonable control.

Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please carefully check the recipient name, street address, building or apartment information, city or district, postal information where applicable, telephone number, and other relevant delivery details.

If you notice an error, please contact our customer service team as soon as possible.

We cannot guarantee that shipping information can be changed after an order has entered processing or has been dispatched.

Multiple Packages

Some orders may be shipped in more than one package.

Packages belonging to the same order may arrive separately.

Lost or Significantly Delayed Parcels

If your parcel appears significantly delayed, please contact our customer service team and provide your order number.

We will review the available tracking information and provide reasonable assistance.

Damaged Parcels

If your parcel arrives visibly damaged, please retain the packaging and contact us as soon as reasonably possible.

Photographs of the packaging and product may help us review the issue.

International Shipping

Where international delivery applies, customs rules and import requirements may vary by destination.

Customers are responsible for complying with applicable local import requirements.

Standard shipping remains free for every order. However, free standard shipping does not include customs duties, import taxes, or other government-imposed charges that may apply at the destination.

Contact

HK JIANDONG TRADING LIMITED

ROOM H 11, 1/F,
KAISER ESTATE PHASE 2,
NO. 51 MAN YUE STREET,
HUNG HOM, HONG KONG